PRIVACY POLICY

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1. Introduction

This Privacy Policy describes how the Company (“the Company”, “we”, “our”, or “us”) collects, uses, processes, stores, and protects personal data of users who access or use our website, mobile application, and related services (collectively, the “Platform”).

The Platform allows users to order food and beverages prepared in the Company’s own restaurants and request delivery in Dubai, United Arab Emirates.

We are committed to protecting personal data and handling it responsibly in accordance with applicable laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

By using the Platform, you acknowledge that your personal data may be collected and processed in accordance with this Privacy Policy.

2. Information We Collect

We may collect different categories of personal data when users interact with the Platform.

2.1 Personal Identification Information

This may include:

• full name
  
  

• phone number
  
  

• email address
  
  

• delivery address
  
  

• account login credentials
  
  

This information is typically collected during account registration or when placing an order.

2.2 Order and Transaction Information

When users place orders through the Platform, we may collect information such as:

• order history
  
  

• items purchased
  
  

• delivery instructions
  
  

• order value and transaction records
  
  

This data allows us to process and fulfill food orders.

2.3 Payment Information

Payments made through the Platform are processed by secure third-party payment providers.

Payment-related information may include:

• transaction confirmation data
  
  

• payment identifiers
  
  

• billing details
  
  

The Company does not store full credit or debit card numbers.

2.4 Device and Technical Information

When users access the Platform, certain technical information may be collected automatically, including:

• IP address
  
  

• device type
  
  

• operating system
  
  

• mobile device identifiers
  
  

• browser type and version
  
  

2.5 Usage Information

We may collect information about how users interact with the Platform, including:

• pages visited
  
  

• features used
  
  

• time spent on the Platform
  
  

• interaction with app functionality.
  
  

3. How We Use the Information

The Company uses personal data for purposes including:

• processing and delivering food orders
  
  

• managing user accounts
  
  

• processing payments
  
  

• communicating with users about orders or services
  
  

• providing customer support
  
  

• improving the functionality of the Platform
  
  

• preventing fraud and abuse
  
  

• complying with legal and regulatory obligations.
  
  

Where permitted by applicable law, we may also use contact information to send updates, promotions, or marketing communications.

Users may opt out of marketing messages at any time.

4. Legal Basis for Processing

Under the UAE Personal Data Protection Law (PDPL), personal data may be processed on the following legal grounds:

• user consent
  
  

• performance of a contract (such as processing an order)
  
  

• compliance with legal obligations
  
  

• legitimate business interests, provided such interests do not override the rights of the user.
  
  

5. Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to:

• improve the user experience
  
  

• maintain login sessions
  
  

• analyze usage patterns
  
  

• enhance the functionality of the website and mobile application.
  
  

Users may configure their browser settings to refuse or limit cookies.

Please note that disabling cookies may affect certain Platform features.

6. Sharing Data with Third Parties

We may share personal data with trusted service providers where necessary to operate the Platform.

Delivery Partners

Authorized delivery partners may receive limited information required to complete delivery, including:

• delivery address
  
  

• contact phone number
  
  

• order reference information.
  
  

Payment Service Providers

Payment processing is performed by licensed payment providers that comply with financial and security regulations.

Technology and Service Providers

We may use third-party vendors that provide services such as:

• cloud hosting
  
  

• data analytics
  
  

• technical support
  
  

• customer service tools.
  
  

All such providers are required to maintain appropriate data protection and security measures.

7. Data Storage and Security

We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• encrypted data transmission
  
  

• secure server infrastructure
  
  

• restricted access to personal data
  
  

• internal security policies.
  
  

Despite these precautions, no data transmission system can be guaranteed to be completely secure.

8. International Data Transfers

In certain circumstances, personal data may be transferred to or processed in countries outside the United Arab Emirates.

Where such transfers occur, the Company will ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

9. User Rights Under UAE PDPL

Users may have the following rights regarding their personal data:

• the right to access their personal data
  
  

• the right to request correction of inaccurate information
  
  

• the right to request deletion of personal data where permitted by law
  
  

• the right to withdraw consent for certain processing activities
  
  

• the right to request restrictions on processing.
  
  

To exercise these rights, users may contact the Company using the contact details provided below.

We may request identity verification before processing such requests.

10. Data Retention

Personal data will be retained only for as long as necessary to:

• fulfill the purposes outlined in this Privacy Policy
  
  

• comply with legal and regulatory obligations
  
  

• resolve disputes
  
  

• enforce agreements.
  
  

Order and transaction records may be retained for accounting and legal compliance purposes.

11. Children’s Privacy

The Platform is not intended for individuals under the age of 18 years.

We do not knowingly collect personal data from children.

If we become aware that personal data has been collected from a minor, we will take appropriate steps to delete such information.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in legal requirements
  
  

• updates to our services
  
  

• improvements to data protection practices.
  
  

The updated version will be published on the Platform with the revised effective date.

Continued use of the Platform constitutes acceptance of the updated Privacy Policy.

13. Contact Information for Privacy Requests

For questions regarding this Privacy Policy or requests related to personal data, please contact:

Email: privacy@[company].com
Address: Dubai, United Arab Emirates

14. Communication via Messaging Services (Including WhatsApp)

By providing your phone number when registering an account or placing an order, you consent to receiving communications from the Company via messaging services, including WhatsApp, SMS, or other messaging platforms.

These communications may include:

• order confirmations and delivery updates
  
  

• customer service communications
  
  

• account notifications
  
  

• promotional messages, special offers, discounts, and marketing communications related to the Company’s services and restaurants.
  
  

The Company will only send such communications in accordance with applicable laws and messaging platform policies.

Users have the right to opt out of marketing or promotional communications at any time.

To stop receiving promotional messages, users may:

• follow the unsubscribe instructions included in the message
  
  

• reply with a request to stop receiving messages (for example, sending “STOP”)
  
  

• contact customer support through the Platform.
  
  

Please note that even if a user opts out of promotional communications, the Company may still send essential service-related messages, such as order confirmations or delivery updates.